Our commitment: we rework every video until you are satisfied. If we cannot get there, we refund you. This policy forms an integral part of our Terms.
1. Satisfaction guarantee
If, after the revisions provided for in our Terms, we cannot deliver a video that meets your expectations, we refund 100% of the price paid for that video. For a subscription or package, the refund equals the price of the plan divided by the number of videos it includes.
The guarantee applies on the following conditions:
- the request is sent in writing to contact@sevenmaji.fr within 7 days of delivery of the latest version;
- you have made at least one revision request, giving us the chance to correct;
- the initial brief was not changed during the project;
- you have not published, distributed or used the video, and you delete the files received.
If a refund is made, no rights in the video are assigned.
2. Cancellation by the Client
- Before work starts: the 50% deposit is retained by Flashy Editing. Any amount paid above the deposit is refunded.
- After work starts: no refund is due, unless the guarantee above applies.
3. Failure by Flashy Editing
If we fail to deliver an ordered video (for example, if we do not complete the edit), we refund all amounts paid for that video, deposit included.
4. Subscriptions
The current subscription month, already paid, is not refunded upon cancellation. The satisfaction guarantee applies video by video.
5. Exclusions
No refund is due in the following cases:
- a change of brief, concept or footage after work has started;
- defects in the materials provided by the Client (footage quality, missing rights);
- results after publication (views, followers, sales);
- a request sent after the 7-day period.
6. How refunds are made
Refunds are made using the payment method used for the order, within 14 days of the request being accepted. Bank, currency conversion and platform fees are not refunded.
For any request: contact@sevenmaji.fr.